The Service Consultant: Principles of Service Management and Ownership 2nd Edition
In stock
The Service Consultant: Principles of Service Management and Ownership 2nd Edition
$29.50
Designed to prepare readers for a successful career as an automotive service consultant, THE SERVICE CONSULTANT: PRINCIPLES OF SERVICE MANAGEMENT AND OWNERSHIP, Second Edition teaches readers how to maximize profits and improve customer satisfaction in an automotive business. With coverage of task-oriented procedures for day-to-day operations as well as communications, relations, supervision, and customer delivery, this practical book provides readers with an in-depth examination of the multi-faceted responsibilities of an automotive service consultant. In addition, the second edition contains updated examples, activities, technology, case studies, and visual aids so that readers are exposed to the most up-to-date information in the field.
Book Details
- Authors: Ronald A Garner, C. William Garner
- Publisher: Cengage Learning
- Edition: 2nd Edition
- eBook ISBN: 9781285806556, 1285806557
- Print ISBN: 9781133612353, 1133612350
- Other ISBNs: 9780357671269, 9781285816579, 9781285306285
Product Details
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