Track an order

The tracking number arrives when the warehouse hands the package to USPS, and the clock starts at three

What to enter above: the order number printed in the confirmation, plus the email used at checkout.
When the number exists: 1 to 2 business days after the order, the moment the distribution partner's warehouse passes the book to USPS. Before that email exists there is nothing to track, and the quiet is normal.
Day one: the same day, for a weekday order that beats 3:00 PM Eastern; the next business day for one that does not.
Then: 1 to 2 business days of handling and 3 to 6 in transit, 4 to 8 to the doorstep. Weekends and US federal holidays sit outside the count.
Customs: none. The book never leaves the United States.

Five quiet business days is the line, and a delivered event gets two days of grace

What USPS tracking looks like: one event when USPS picks it up, a silence while it crosses the network, then daily updates once it nears the destination. A gap of two or three days is expected.
Where Froxeo acts: 5 business days without a fresh event. Email the order number and a USPS trace opens that same day.
A delivered event with nothing on the step: the delivered scan from USPS sometimes lands a day before the carrier actually knocks.
What to do then: ask the household and the mailroom, and allow 2 days. A package still missing after that earns a note to the desk; the Shipping Policy describes the trace and what follows it, a replacement or a refund.

One desk answers every tracking question

Legal name: Lisa Pasco Funy LLC, doing business as Froxeo
Formed in: New York, United States, as a limited liability company
Tax ID (EIN): 99-4781769
Registered office, also the returns address: 229 Cleveland Dr, Cheektowaga, NY 14215, United States

Write to: contact@froxeo.com
Call: +1 (585) 543-4654
Form: froxeo.com/pages/contact
Desk hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time
We answer: within 1 business day, and a person writes the answer