Contact

Email reaches the desk fastest, and the desk is one person

Email: contact@froxeo.com, the starting point for every question, return request and privacy request. The form below lands in the same inbox.
Phone: +1 (585) 543-4654, answered during desk hours; outside them it takes a voicemail, and a call back comes within 1 business day if the message carries an order number.
Address: 229 Cleveland Dr, Cheektowaga, NY 14215, the registered office of Lisa Pasco Funy LLC and the place returns travel to. No stock, no counter, nothing to visit. Books ship from a partner warehouse elsewhere in the United States.

The desk keeps Eastern hours, answers inside a business day, and asks for three details

Hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time.
Reply: a written answer within 1 business day of arrival, so a Friday evening email is answered on Monday.
Not here: a ticket robot, an automated first reply, or a chat window pretending to be a person.
Worth including: the order number from the confirmation email; the title concerned; and, for a damaged, wrong or misdescribed book, two photographs, the problem in one and the packaging in the other. A message carrying those three is usually settled in one reply rather than three.

The form below lands in the same inbox

Whichever route is used, the return authorization, the refund confirmation or the reply arrives by email, so give an address that gets read.

Legal name: Lisa Pasco Funy LLC, doing business as Froxeo
Formed in: New York, United States, as a limited liability company
Tax ID (EIN): 99-4781769
Registered office, also the returns address: 229 Cleveland Dr, Cheektowaga, NY 14215, United States

Write to: contact@froxeo.com
Call: +1 (585) 543-4654
Form: froxeo.com/pages/contact
Desk hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time
We answer: within 1 business day, and a person writes the answer