Hotel Operations Management, 3rd Edition

Prepare future hotel general managers to efficiently supervise and run a midsize full-service hotel.

Hotel Operations Management provides an up-to-date and comprehensive examination of all aspects of hotel administration from the viewpoint of the hotel general manager. Detailed information addresses the operating departments of a full-service hotel: Human Resources; Controller; The Front Office; Housekeeping; Food and Beverage; Safety and Property Security; Sales and Marketing; Accounting; and Facility Engineering and Maintenance.

In-depth discussions highlight the importance of human resources in the labor-intensive hotel industry, franchising and contract management of properties in an ever-decreasing "Mom and Pop" segment, and hotel management in a global environment. Updated throughout to ensure that readers have the latest information, the Third Edition also includes new case studies, an entirely new chapter on guest services, and new end-of-chapter questions.

This accurate book will give prospective hotel managers insight into all of the procedures effective managers use to ensure their hotel??sand their own - success.

Book Details

• Authors: David K. Hayes, Jack D. Ninemeier, Allisha A. Miller
• Publisher: Pearson
• Edition: 3rd Edition
• eBook ISBN: 9780134342641, 013434264X
• Print ISBN: 9780134337623, 013433762X
• Other ISBNs: 9780137506040, 9783600134344